Responsible Gaming Policy

At Golden Oz Lotto, we are committed to promoting responsible gaming by educating players on the potential risks of gambling, providing tools for self-regulation, and offering assistance to those who may need help managing their gaming behavior.

  1. 1. Our Commitment to Responsible Gaming

    We take responsible gaming seriously and are dedicated to:

    • Educating players on safe gambling practices and potential risks.
    • Providing self-regulation tools, including deposit and spending limits.
    • Offering support and assistance for individuals experiencing gambling-related concerns.
    • Ensuring full compliance with Australian legal and regulatory requirements.
    • Golden Oz Lotto operates in accordance with Australian lottery regulations to ensure fairness, transparency, and responsible gaming practices.

  2. 2. Responsible Gaming Guidelines

    To maintain a healthy and enjoyable lottery experience, we encourage all players to follow these responsible gaming principles:

    • Play for Fun, Not Profit – Lottery games should be seen as a form of entertainment, not a way to generate income.
    • Set a Budget – Decide in advance how much you can afford to spend and stick to that limit.
    • Avoid Chasing Losses – If you don’t win, do not try to recover losses by playing more.
    • Take Breaks – Gambling should never interfere with your daily responsibilities.
    • Monitor Your Habits – Regularly review your spending and gaming time to maintain control.

  3. 3. Self-Exclusion & Player Protection Tools

    We offer various self-exclusion and limit-setting tools to help players manage their gaming habits:

    Self-Exclusion

    Players who need to take a break can exclude themselves from participating in lottery activities for a selected period.

    Setting Limits

    • Deposit Limits – Set a maximum deposit amount within a specific timeframe.
    • Spending Limits – Control the amount you spend on lottery tickets.
    • Session Time Limits – Manage the time spent engaging in lottery activities.
    • These measures ensure players can enjoy the lottery responsibly while keeping their gaming habits under control.

  4. 4. Recognizing Problem Gambling

    Signs of gambling-related problems may include:

    • Difficulty controlling gambling time or spending.
    • Feeling anxious, guilty, or stressed about gambling activities.
    • Borrowing money or selling assets to fund gambling.
    • Neglecting personal, financial, or professional responsibilities.
    • Hiding gambling activities from family or friends.
    • If you recognize these signs in yourself or someone you know, we strongly encourage seeking professional assistance.

  5. 5. Seeking Help & Support

    If you or someone you know is struggling with gambling-related issues, there are confidential resources available:

    • Gambling Helpline: Call 1800 858 858 for professional support.
    • Responsible Gambling Victoria: Visit responsiblegambling.vic.gov.au for information and guidance.
    • BetStop - National Self-Exclusion Register: Visit betstop.gov.au to self-exclude from online wagering services.
    • We encourage players to use these resources and reach out for help if needed.

  6. 6. Protecting Minors

    Golden Oz Lotto strictly prohibits individuals under 18 from participating in any lottery activities.

    • We enforce age verification processes to confirm player eligibility.
    • Parents are encouraged to monitor online activities and use parental control tools to prevent underage gambling.
    • We take strong measures to ensure our platform remains a safe and responsible environment for all users.

  7. 7. Compliance with Gambling Regulations

    Golden Oz Lotto operates under Australian gambling laws and complies with all responsible gaming regulations. We work closely with Australian regulatory authorities to uphold fair play, responsible gambling, and consumer protection.

  8. 8. Contact Us

    • Golden Oz Lotto is not responsible for financial losses related to lottery participation.
    • Lottery outcomes are determined by random chance, and participation should be done responsibly.
    • We are not liable for technical issues, service disruptions, or external factors that may impact gameplay.

  9. 9. Modifications to Terms & Conditions

    For any Responsible Gaming inquiries, please contact our support team:

    • Phone: 1300 188 911
    • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)

    If you have any concerns about your gaming habits, we encourage you to reach out for assistance. Golden Oz Lotto is committed to promoting responsible gaming and ensuring a safe experience for all players.